All Systems Operational

About This Site

Below you'll find status information for all Blue Canvas products and services. To report an issue, reach out to us at support@bluecanvas.io

Blue Canvas Web Application Operational
90 days ago
99.99 % uptime
Today
Blue Canvas APIs ? Operational
90 days ago
99.99 % uptime
Today
Metadata Sync (Inbound) ? Operational
90 days ago
99.99 % uptime
Today
Metadata Deploy (Outbound) ? Operational
90 days ago
99.95 % uptime
Today
Tools ? Operational
Website ? Operational
Salesforce APIs ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
API Response Time
Fetching
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021
Resolved - Even-tough Salesforce continues to give random errors, we are marking this incident as resolved.

Our workaround seems effective in resolving these errors in over 99% of the cases. If you still receive this error manually retrying once will most likely resolve the issue. If not feel free to contact support.
May 11, 07:22 UTC
Monitoring - We identified the issue. With release 52.0 Salesforce is returning http 500 responses for randomly when we request the profile. This api call is necessary for us to login.

As a workaround we implemented retry mechanism. This should resolve all cases, however we are still monitoring the situation.
May 10, 17:50 UTC
Update - We are continuing to investigate this issue.
May 10, 17:46 UTC
Update - So far we found strong indicators that this happens when interacting with Salesforce sandboxes.

Errors started appearing last Saturday during the Summer '21 update deployed by Salesforce.

We continue to investigate the situation.
May 10, 16:52 UTC
Investigating - Some customers are experiencing errors.

Affected customers will see the following error in the deployment logs:
FATAL: Could not read '.tenantId' from response.

Affected customers are also unable to connect a new organization to Blue Canvas, resulting in "Internal server error"
May 10, 16:09 UTC
May 10, 2021
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Resolved - This incident has been resolved.
Apr 29, 15:52 UTC
Monitoring - Error rates have cleared up and Blue Canvas should work normally again. We will monitor performance and then resolve this incident.
Apr 29, 15:26 UTC
Identified - We have identified high load on our API service and are adding additional compute capacity to mitigate the issue.
Apr 29, 15:09 UTC
Investigating - We are investigating an issue where customers are unable to use the application due to API errors.
Apr 29, 15:01 UTC
Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 09:41 UTC
Investigating - Blue Canvas is currently unavailable while we are rolling out new features.
Apr 28, 09:02 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 07:10 UTC
Scheduled - Heads up πŸ‘ – We are going to roll out new features between 0730 – 0900 UTC today. There may be a brief interruption, during which Blue Canvas could be down for a few minutes.
Apr 28, 07:09 UTC