We resolved an issue where customers received HTTP 403 "Forbidden" errors when loading Blue Canvas. The issue was caused by an upstream problem with our authentication provider.
Posted 3 months ago. Jun 11, 2019 - 18:20 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 3 months ago. Jun 11, 2019 - 18:01 UTC
Update
We are continuing to work on a fix for this issue.
Posted 3 months ago. Jun 11, 2019 - 18:00 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted 3 months ago. Jun 11, 2019 - 18:00 UTC
Investigating
We are aware of a number of "Forbidden" errors appearing due to a problem with our authentication provider upstream.
Posted 3 months ago. Jun 11, 2019 - 17:55 UTC
This incident affected: Blue Canvas Web Application, Blue Canvas APIs, Metadata Sync (Inbound), and Metadata Deploy (Outbound).